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Terms and Conditions

Effective Date: March 3, 2025

Introduction

Welcome to Fluxen Apparel! These Terms and Conditions govern your use of our website and services. By accessing or purchasing from our store, you agree to these terms.

As an e-commerce business operating on a print-on-demand and dropshipping model, we do not have a physical store or office. All products are custom-made and fulfilled by third-party suppliers.

General Terms

  • You must be at least 18 years old or have parental/guardian consent to make purchases.

  • By placing an order, you agree to provide accurate billing and shipping information.

  • We reserve the right to modify these terms at any time. Changes will take effect immediately upon posting.

Products and Availability

  • All products are made on demand and fulfilled by third-party suppliers.

  • We do our best to provide accurate product descriptions, but slight variations may occur due to manufacturing processes.

  • Prices and availability are subject to change without notice.

Order Processing and Fulfillment

  • Orders are processed only after full payment is received.

  • Processing times vary depending on the product and supplier but typically take 30 business days.

  • Since we work with third-party suppliers, products may ship separately in multiple packages.

Shipping Policy

  • We offer worldwide shipping where our fulfillment partners operate.

  • Shipping times vary depending on the destination, supplier, and carrier (see our Shipping Policy for details).

  • We are not responsible for delays caused by carriers, customs, or other external factors.

  • Customers are responsible for ensuring the correct shipping address is provided.

Returns, Refunds, and Cancellations

  • Since all items are made to order, we do not accept returns or exchanges unless the product is defective or incorrect.

  • Refunds and replacements are only offered in cases where:
    The product arrives damaged or defective
    The wrong item was received
    The order was lost in transit (subject to carrier investigation)

  • Orders cannot be canceled or modified once they are in production.

  • For full details, see our Refund and Return Policy.

Payments and Pricing

  • All prices are listed in CAD and may be subject to applicable taxes.

  • We accept payments via [list payment methods, e.g., PayPal, credit/debit cards].

  • Payments are securely processed by third-party payment providers. We do not store or process payment information directly.

Intellectual Property

  • All content on this website, including logos, images, and product designs, is owned by or licensed to Fluxen Apparel

  • Unauthorized use, reproduction, or distribution of any content is strictly prohibited.

Limitation of Liability

  • We are not liable for any direct, indirect, incidental, or consequential damages resulting from the use of our products or services.

  • We do not guarantee that our website will be error-free, uninterrupted, or secure.

  • Our total liability, if any, shall not exceed the purchase price of the affected product.

Privacy Policy

  • Your personal information is collected and handled according to our Privacy Policy.

  • We use secure third-party payment processors and do not store credit card details.

  • We do not sell or rent customer data to third parties.

Third-Party Services

  • Our store integrates with third-party fulfillment providers, payment gateways, and shipping carriers.

  • We are not responsible for issues caused by third-party services, such as delays, errors, or disputes.

Governing Law

  • These Terms and Conditions are governed by the laws of British Columbia, Canada.

  • Any disputes will be resolved in accordance with BC consumer protection laws.

Contact Information

  • For any questions regarding these Terms and Conditions, please contact us:
    📧 Email: support@fluxenapparel.com
    🌐 Website: www.fluxenapparel.com

  • By using Fluxen Apparel, you acknowledge and agree to these terms.

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